Booking Confirmation : All bookings made with Koala Maxi Taxi Melbourne are subject to availability. Confirmation of bookings will be provided via email, SMS, or phone call.
Cancellation Policy: Customers must provide a minimum of 24 hours' notice for cancellations. Failure to do so may result in a cancellation fee.
Fares and Payments: Fares are calculated based on the distance traveled and any additional services requested. Payments can be made via cash or major credit/debit cards. Payment is due at the end of the journey unless otherwise agreed upon.
Waiting Time: Customers are entitled to a grace period of 10 minutes for free waiting time. Additional waiting time will be charged accordingly.
Luggage: Customers are responsible for their luggage. Koala Maxi Taxi Melbourne drivers will assist with loading and unloading luggage but will not be held liable for any damage or loss.
Passenger Conduct: Passengers are expected to behave in a respectful and appropriate manner during the journey. Any misconduct or damage to the vehicle may result in additional charges and/or termination of the journey.
Safety: Seat belts must be worn at all times during the journey, as per legal requirements. Children must be appropriately restrained in accordance with local laws.
Liability: While every effort is made to ensure the safety and comfort of passengers, Koala Maxi Taxi Melbourne will not be held liable for any accidents, injuries, or delays beyond its control.
Changes to Booking: Customers can request changes to their booking (e.g., change of destination, pickup time) subject to availability and additional charges may apply.
Complaints and Feedback: Customers are encouraged to provide feedback on their experience with Koala Maxi Taxi Melbourne. Any complaints will be addressed promptly and professionally.
Privacy Policy: Koala Maxi Taxi Melbourne respects the privacy of its customers and will not disclose any personal information to third parties without consent, except where required by law.
By booking a taxi with Koala Maxi Taxi Melbourne, customers agree to abide by these Terms & Conditions. These Terms & Conditions are subject to change without prior notice.
For any inquiries or clarifications regarding these Terms & Conditions, please contact Koala Maxi Taxi Melbourne directly.
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